Reference

Terms Conditions That Apply to Your uno46 Account

These terms set out the rules that apply when you open and use your uno46 account, including how deposits via DANA, OVO, and GoPay are handled, what we expect from you, and what you can expect from us.

Account eligibility requiredDANA, OVO, GoPay coveredIndonesia-region accessFair use policy appliesTerms updated without prior notice
uno46 Terms Conditions That Apply to Your uno46 Account
TERMS CONTACT

Reach Us About Any Terms Question

If any part of these terms is unclear, or if you need to raise a concern about how they've been applied to your account, our support team is here to help. Whether it's a question about a DANA deposit that triggered an account flag, an OVO withdrawal that was delayed, or a rule you'd like clarified before you act — reach out through the channels below before taking further steps.

Live Chat Start a live chat session directly from your account dashboard. This is the quickest path for questions about specific transactions or account-level terms.
Email Support Send detailed account queries, including transaction references and wallet screenshots, to our support address. We aim to respond within one business day.
Account Help Centre The Help Centre inside your account covers common terms questions — account ownership rules, deposit conditions, and what happens during a review.
HOW WE OPERATE

How uno46 Handles Accounts, Data and Disputes

These four areas explain how we apply our terms day to day — from the moment you verify your account to how long we hold your transaction records. If something doesn't match what you expected, the process to raise it starts here.

Account Verification

When your account is flagged for review — often triggered by a new device login or a large GoPay withdrawal — we verify identity before releasing funds. This step protects your account from unauthorised access.

Transaction Records

We retain records of all DANA, OVO, and GoPay transactions on your account. If you dispute a deposit or withdrawal, we use these records to investigate. Disputes must be raised within the timeframe stated in your account terms.

Data Handling

Your personal and payment data is stored securely and used only for account operation, fraud prevention, and regulatory compliance where required by local law. We do not sell your data to third parties.

Terms Change Process

When we update these terms, a notification appears in your account dashboard. You can request a copy of the current terms at any time through live chat or email — no waiting, no form queue.

Common Questions About These Terms

These are the questions we hear most often from people reading through the terms for the first time. If yours isn't covered here, open a live chat and we'll walk you through it.

Yes. Every deposit and withdrawal — whether through DANA, OVO, or GoPay — is covered by these terms. Your wallet provider's own conditions also apply alongside ours.

No. Each person may hold one account only. Duplicate accounts are a breach of these terms and may result in both accounts being suspended and any associated funds being reviewed.

Raise it via live chat or email with your account ID and the relevant transaction reference. Our team will review the case against the current terms and respond within one business day.

A notification appears in your account dashboard when terms change. Continuing to use your account after that point means you accept the updated version.

The same account terms apply across all regions in Indonesia. Access depends on local law and eligible regions — your location does not change the core terms that govern your account.

Sharing your account credentials, opening duplicate accounts, attempting to exploit system errors, and providing false verification documents are all violations that can lead to account suspension.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.